For up-to-date information on COVID-19, visit: or call the Provincial Government at 1-833-533-9333

Coronavirus Disease - COVID-19

With the evolving health situation regarding COVID-19, the City of Charlottetown wishes to reassure the public that it is closely monitoring information as it is received from health authorities. The City continues to work with its partners at the provincial level to prepare and respond to the increased likelihood of more coronavirus infections in the Maritimes.

City departments continue to execute their business continuity plans to maintain essential services. 

Municipal Updates

Public Access to City Facilities

Effective on Monday, March 1, 2021 at 12:01 am, the following City facilities will be restricting public access and will only be open to City of Charlottetown employees:

  • City Works Garage (MacAleer Drive)
  • Fire Stations 1 and 2 (Kent Street and St. Peter’s Road)
  • Police Services Building and Community Room (10 Kirkwood Drive)
  • City Hall (199 Queen Street)
  • Planning and Heritage Office (70 Kent Street)
  • Charlottetown Wastewater Treatment Plant (18 Riverside Drive)

All Community Centres (West Royalty, Malcolm Darrach, Hillsborough Park, Sherwood Rec Hall) are closed to users, with the exception of childcare programs. City Arenas (Cody Banks and Simmons Sports Centre) are also closed to users until Thursday, March 4, 2021. Additional updates will be made as further information becomes available.

Employees will continue to work from these facilities and will assist the public via online, phone, and email services. The public restrictions are a measure to protect residents, City Staff and Council, and ensure essential and emergency services are not jeopardized. These restrictions will also help ensure the two-meters of social distancing continues to be met, as per continued recommendations from the Public Health Office.

For additional information, please visit the latest in News and Notices.

Accessing City Services

  • Residents are encouraged to use online municipal resources and tools, where available. The main switchboard (902-566-5548) is available to the public Monday to Friday from 8 a.m. to 4:30 p.m. to direct questions to the appropriate department.

  • A full staff directory by department is available by clicking the Contact Us tab. The City of Charlottetown is committed to assisting residents and providing required services.

  • A drop box has been installed at inside the first door at City Hall for anyone looking to deliver documents and/or applications for processing. There are three slots available: Planning, tender documents, and bill payments/mail. The drop-box is available Monday - Friday from 8 a.m. to 4:30 p.m.

Council Meetings

  • Essential meetings of Council, including standing committees, are being held by alternate means including video/conference call and live streaming. All Council Meetings, with the exception of closed sessions, will be live-streamed on the City of Charlottetown website. To access meetings streamed live, visit the Live Streaming webpage. Webex and other video conferencing links will also be available on meeting agendas, which are posted on the City’s website. Individuals who have meetings scheduled are advised to reach out to the organizer to confirm the meeting status. Sanitization procedures within the building have increased and additional staff resources have been brought in to assist.

The City will continue to share regular updates to keep residents up-to-date on any changes to municipal programs and services. 

Helpful Links
  • For up-to-date information on COVID-19, including the latest information, advice, and FAQs, visit the Province of PEI COVID-19 webpages or call one of the following numbers: 
    • 1-833-533-9333 for health questions, testing, services and business programs
    • 1-800-958-6400 for questions regarding the new normal, including school life, travel, self-isolation and other public health guidance
    • 8-1-1 if you're experiencing COVID-19 symptoms
    • 2-1-1 for community, social, non-clinical health and government services
    • Those requiring immediate medical attention should call 9-1-1.

There are a lot of resources available for individuals and businesses during this stressful time dealing with the COVID-19 pandemic.  While the Province of PEI's website is the best source of information in this public health emergency, many of the City's partners also have resources that might help the public. Here are just a few that might assist residents and businesses in navigating through this difficult time:

Social Distancing

COVID-19 Info