Pay My Utility Bill

Effective June 8, 2021:

To view your account information, sign up for e-billing (paperless) or make a one-time payment for water and sewer bills visit: myaccount.charlottetown.ca 


To sign up, you will need the following information:
  • Valid email account (case sensitive)
  • Customer Account Number
  • the first field is Customer ID: (example DOEJ, case sensitive)
  • the second field is Account number: (example 300500, case sensitive)
  • Last bill amount due: (Example $83.01)
Sign up page example:
Instructions 1

Where to find your customer account information:
Instructions 2

Or, use one of the other payment methods below:
  1. Pay online through your financial institution by adding the Charlottetown Water and Sewer Utility as a payee.
  2. Visit City Hall (199 Queen Street) between the hours of 8:00 am and 3:00 pm., Monday – Friday to pay in person via Visa, Mastercard, Debit, cash or cheque.
  3. Pay by money order or bank draft.
  4. Pay by cheque via Canada Post mail (make cheque payable to - Charlottetown Water and Sewer Utility):
Attn: Water and Sewer Department – Finance
PO Box 98
Charlottetown, PE C1A 7K2