Why does water become discoloured?
Charlottetown’s Water and Sewer Utility tests drinking water at every stage, from the source through treatment and across the distribution system on its way to customers, to ensure safe, high-quality drinking water.
In compliance with provincial regulations, the Water and Sewer Utility continuously maintains a disinfectant residual in all water supplied to ensure customer safety. The Utility works closely with the PEI Department’s Land and Environment and Health and Wellness on all matters pertaining to the safety of municipal drinking water.
What should I do if my water is discoloured?
Step 1
If water becomes discoloured, customers are advised to run cold water from a bathtub faucet until the water runs clear.
Step 2
Do not use the hot water faucet. This will draw discoloured water into your hot water heater or tank, which could make the problem worse.
Step 3
If the water does not clear after 10 minutes, wait a few hours and try running only the cold water again. If the water is still discoloured, please contact the Water and Sewer Utility at 902-629-0414.
How long does discoloured water last?
Discoloured water does not usually last long. Water main work in the area or water main flushing may cause water discolouration for under an hour. However, under certain circumstances, discoloured water may persist for several hours.