For up-to-date information on COVID-19, visit: or call the Provincial Government at 1-833-533-9333

Coronavirus Disease - COVID-19

With the evolving health situation regarding COVID-19, the City of Charlottetown wishes to reassure the public that it is closely monitoring information as it is received from health authorities. The City continues to work with its partners at the provincial level to prepare and respond to the increased likelihood of more coronavirus infections in the Maritimes.

City departments continue to execute their business continuity plans to maintain essential services. 

Municipal Updates

Public Access to City Facilities

Effective at noon on December 21, 2020, and until January 11, 2021, municipal buildings in Charlottetown are open to the public with capacity limitations designed to ensure the health and safety residents, City Staff, and Council remains the top priority. For full details, visit the latest in News and Notices.

Effective December 18, 2020, and until January 11, 2021, Simmons Sports Centre and the Cody Banks Arena will be open to user groups with adjusted COVID-19 protocols. During this time, only two cohorts of 50 will be permitted and this is limited to up to 50 on the ice (Zone 1) and up to 50 getting ready in the dressing rooms to go on the ice (Zone 2). Spectators in the stands will not be permitted (Zones 3 and 4). For more details on this announcement, check out the latest in the News and Notices Section.

Accessing City Services

  • Residents are encouraged to use online municipal resources and tools, where available. The main switchboard (902-566-5548) is available to the public Monday to Friday from 8 a.m. to 4:30 p.m. to direct questions to the appropriate department.

  • A full staff directory by department is available by clicking the Contact Us tab. The City of Charlottetown is committed to assisting residents and providing required services.

  • A drop box has been installed at inside the first door at City Hall for anyone looking to deliver documents and/or applications for processing. There are three slots available: Planning, tender documents, and bill payments/mail. The drop-box is available Monday - Friday from 8 a.m. to 4:30 p.m.

Council Meetings

  • Essential meetings of Council, including standing committees, are being held by alternate means including video/conference call and live streaming. The public is encouraged to check the meeting calendar prior to attending. The calendar is available under the Mayor and Council tab. To access meetings streamed live, visit the Live Streaming webpage under the Mayor and Council section of the website.

The City will continue to share regular updates to keep residents up-to-date on any changes to municipal programs and services. 

Helpful Links
  • For up-to-date information on COVID-19, including the latest information, advice, and FAQs, visit the Province of PEI COVID-19 webpages or call one of the following numbers: 
    • 1-833-533-9333 for health questions, testing, services and business programs
    • 1-800-958-6400 for questions regarding the new normal, including school life, travel, self-isolation and other public health guidance
    • 8-1-1 if you're experiencing COVID-19 symptoms
    • 2-1-1 for community, social, non-clinical health and government services
    • Those requiring immediate medical attention should call 9-1-1.

There are a lot of resources available for individuals and businesses during this stressful time dealing with the COVID-19 pandemic.  While the Province of PEI's website is the best source of information in this public health emergency, many of the City's partners also have resources that might help the public. Here are just a few that might assist residents and businesses in navigating through this difficult time:

Social Distancing

COVID-19 Info